Terms & Conditions

Welcome to Coffee & Moo — where mugs are cute, cheeky, cozy, and occasionally unhinged. By shopping here, you're agreeing to a few simple things:

💳 Orders & Payments

Once an order is placed, it goes into our pressing queue. Because mugs are made to order, cancelling after pressing begins isn't always possible — but message us and we'll try our best.
Orders are only processed once payment has cleared (no bouncing moo-cheques here).

📦 Shipping

Delivery estimates are just that — estimates. We ship fast, but couriers can be slow, confused, or in need of snacks.
Once your parcel is with the courier, timing is officially out of our hands (and hooves).
You can track your parcel using the link provided.

💥 Damaged or Wrong Items

If your mug arrives broken or incorrect, contact us within 48 hours with a photo. We'll replace it ASAP — no drama, no guilt trips, no interrogation under a heat lamp. checkout the details here

🔄 Returns

Because each mug is hand-pressed just for you, we don't accept "change of mind" returns.
Faulty items will always be replaced — that's just good cow karma. More details here

Privacy Policy

🐄 At Coffee & Moo, your privacy is treated with the same love and care we give our mugs — gently, responsibly, and without unnecessary chaos. Here's the lowdown on what we collect, why we collect it, and how your info is kept safe.

💛 What Information we Collect
When you place an order, contact us, or join our email herd, we gather the basics:
Your name
Email address
Shipping details
Order details
Any info you voluntarily share No sneaky business — just what we need to make your mug dreams happen.

🔒 How Your Info Is Used
Your details are used to:
Process & ship your orders
Send updates (like tracking info and order confirmations)
Provide customer support
Improve your shopping experience
Absolutely no selling, trading, or moo-nlighting your information to third parties. Ever.

📧 Emails & Marketing
If you sign up for emails, you'll get cute updates, deals, and the occasional chaos-infused announcement. You can unsubscribe anytime — we won't cry… much.

🛍️ Third Parties & Payment Providers
We use trusted services (like PayPal, Stripe, Afterpay, Rocketspark) to process payments and manage orders. They get only the info they need, and nothing weird.

🍪Cookies
Our website uses cookies — not the edible kind — to help things run smoothly. You can turn them off, but some features might act a little feral.

🔐 Security
Your data is stored securely using trusted platforms, protected from unauthorized use, hacking gremlins, and tech chaos.

📬 Want to check or delete your info?
You're welcome to ask! Just message us via the contact page, and we'll sort it — no judgment, no drama.

🐮 Changes to This Privacy Policy
If anything changes (because life does that), we'll update this page so you always know what's happening.

📬 Contact
Have questions about your data or our privacy policy? Send us a message — we promise not to moo aggressively.

🎨 Designs & Intellectual Property

All designs, product photos, website content, logos, and branding belong to Coffee & Moo or carefully sourced from licensed designers we work with. Please don't copy, reuse, screenshot, trace, steal, milk, or "recreate" them for other projects.

🐄 Pricing & Availability

Prices may change depending on suppliers, shipping, inflation, and general life chaos.
Sales and discount codes may appear randomly like feral cows — enjoy them while they last.
If something is out of stock, we'll update it as soon as we catch our breath.

⚠️ Website Accuracy (Aka: Oops Clause)

Sometimes typos happen, stock levels glitch, or a gremlin gets into the system.
We reserve the right to update or correct any errors, including pricing or availability, without prior notice.

⚖️ Legal Moo-Bits

By purchasing from Coffee & Moo, you agree to these terms.
Coffee & Moo operates under New Zealand consumer law — which means you're protected, we're protected, and the cows can rest easy.

We promise to treat you fairly, kindly, and with maximum moo energy. (sounds like a marriage proposal)

But on a serious note:
We both agree to follow all legally required terms, consumer rights, and by-law obligations under New Zealand law — no chaos, no confusion, just good honest mug business.