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Use code MULTI to save $5 on orders over $59* (Excludes sale items)FAQ's
ORDERS & ACCOUNTS
Do I need to create an account?
Nope! You can check out as a guest — quick, easy, no commitment. BUT creating an account does make things smoother. You can track your orders and save your details, which helps us find your order more quickly if you need help. No spam, no weird herd emails — just convenience.
How do I place an order? Easy!
Find a design you love (warning: this part is dangerously fun).
Hit Add to Cart.
Check out, add your details, and choose your payment method.
Celebrate — a cute mug or tee is officially on its way to you.
Can I cancel or change my order?
If your item hasn’t been pressed yet, we might be able to change or cancel it. Once pressing begins, we’re locked in — but message us ASAP (form below), and we’ll see what we can moo-ve.
What’s the best way to search on our website?
(Feral Edition) Oh, bestie, we’ve made it stupidly easy to find your next emotional support design. You can:
Browse by category if you know your vibe — Cheeky & Sassy, Cow Lovers, Cute & Cozy, Funny & Relatable, Giftable, Seasonal & Holiday, Kiwiana/NZ Vibes, After Dark and Little Moo-vers & Shakers
Search by keyword if you’re hunting for something weirdly specific like “cow,” “coffee,” or “gamer” etc.
And if you STILL can’t find the design your soul is craving? Message us below or on Facebook. We will happily go full goblin mode and either find it, design it, or summon it from the chaos realms for you.
Can I include a gift message with my order?
Absolutely! We love helping you add that extra touch of chaos and care. You can add a personalised gift message during checkout, and we'll include it with your order — no extra charge, no corporate fuss.
PAYMENT OPTIONS
What payment options do you accept?
New Zealand:
Direct Bank Transfer / Internet Banking
Credit/Debit Cards (PayPal or Stripe)
Afterpay (because life is expensive)
Australia:
Credit/Debit Cards (PayPal or Stripe)
Afterpay (treat yourself first, pay later)
SHIPPING POLICIES
Where do you ship?
NZ-wide + Australia (our neighbours across the ditch). (Planning to expand once we master logistics… and patience.) Really want one of our designs? You can always get in touch if you live outside these countries, and we can provide a shipping quote and send an invoice via PayPal.
What are Shipping Costs?
ORDER PROCESSING TIME
1–3 business days (approx) (Each item is hand-pressed fresh — not sitting dusty on a shelf!)
NZ SHIPPING
FREE NZ SHIPPING: INCLUDING RURAL
Delivery: 2–4 business days (does not include processing time; time frames may differ during holiday periods)
Note: Rural delivery can add a little extra moo-vement time.
AU SHIPPING
Shipping Flat Rates: 1-2 Items: $19.95 3+ Items: $24.95 FREE AU SHIPPING: on orders $95+
Delivery: 7–12 business days (does not include processing time; time frames may differ during holiday periods)
Customs: Rare delays, but occasionally Aussie border cows get curious.
My country isn't listed for shipping. Can I still order?
If your country isn't listed (yet!), don't worry, you can still join the herd! Just send us a moo-ssage via our Get in Touch or use the form below with your full address and the designs you're craving. We'll happily wrangle a custom shipping quote for you and send an invoice via PayPal.
How long does shipping take?
NZ: 2–4 business days (After processing 1-3 days)
Australia: 7–12 business days (After processing 1-3 days) (Unless couriers go full “bull in a china shop mode.”)
Note: Rural delivery can add a little extra moo-vement time.
Customs Fees (Australia) Your country may charge tax or customs fees on arrival. Unfortunately, we cannot moo at customs to make them go away — please check your local rules.
What is Coffee & Moo's Exchange, Return & Damages Policy?
(Hopefully not — but couriers/Posties sometimes charge through deliveries like excitable cattle, or sometimes a tiny chaos goblin slips into the printing process!)
You can view our policies here
CUSTOM & PHOTO DESIGNS
Do you make “character” designs?
We don’t create direct replicas of any copyrighted characters (because jail doesn’t look good on us) BUT… If you’re after a vibe, a theme, or something inspired by your favourite fandom, creature, aesthetic, or chaotic little guy, we can usually create something that gives the energy you’re looking for without copying anything official. Basically: If you want the “I know who that reminds me of” vibe… we’ve got you. Send us a message below with what you’re thinking, and we’ll see what kind of magic (and mild chaos) we can whip up.
Can I add my own wording or name?
Absolutely! Use the Custom Design listing and add your text in the notes. Cute, funny, sentimental, R18+, Downright feral — you name it, we print it. We cannot accept returns or exchanges on these.
What's the process for placing a custom order? Easy peasy!
Start by going to our "Custom Design" listing on the website.
Follow the instructions on that page to submit your wording or photo (making sure any photos are high-quality!).
We'll review your request, and if anything needs clarifying, we'll reach out faster than a caffeine hit.
Once everything's confirmed, we'll get to pressing your unique design!
Can I request a photo design?
Yes — IF your photo is high quality. Your image needs to be clear, sharp, and at least 300 DPI. If you send us a blurry potato-quality photo… we're good, but we're not wizards — we can’t magically un-blur your nana, your dog, or your wedding photo from 2007: no screenshots, no tiny files, no cropped Facebook pics. If you're unsure, send it through below, or send it to our Facebook page, and we’ll let you know if it’s print-worthy!
PRODUCTS & CARE
Are your mugs dishwasher- and microwave-safe?
Your mug is low-maintenance (unlike me before coffee). It’s dishwasher and microwave-safe, but if you want it to live its longest, happiest life, gentle handwashing is always a bonus. You can also check our full Care Instructions here for both mugs and tees.
What size mugs do you offer?
We know a good brew needs the right vessel! Our standard ceramic mugs come in two popular sizes for your caffeine (or chaos) consumption:
11oz (approx. 325ml): The classic, comfy size for your everyday sip.
15oz (approx. 444ml): For when you need a little (or a lot) more coffee to wrangle your day.
We also have 11oz (approx. 325ml) black mugs available for specific designs! You’ll find the mug options listed on each product page – so you can choose the perfect fit for your vibe!
What are your mugs and tees made of?
Our mugs are crafted from high-quality ceramic with durable, vibrant prints. Our tees are 100% Premium Combed Cotton (Grey is 85% cotton & 15% Viscose) for ultimate comfort and feature crisp transfers that last. We believe in quality that can handle your everyday chaos!
Where are your designs and products made?
Blank mugs and tees are sourced both within NZ and offshore, but all printing, pressing, packaging, and finishing is proudly done in New Zealand by us — one design at a time. Some artwork is created by the Chief Mug & Tee Goblin (Doreen), and some is carefully sourced from licensed designers we work with.
How long does it take to make my order?
Processing time is 1–3 business days, depending on how wild life gets.
Do your colours match in real life?
We do our absolute best to match the colours in our photos to the real design. BUT — every phone, laptop, and monitor shows colours a little differently, so shades may vary ever so slightly. No drastic surprises, promise.
What tee colours do you stock?
Currently, our personality tees are available in classic Black, Grey, White, and Navy. We’ve carefully chosen these shades because they best suit our designs and are the most popular for letting your feral creativity shine. If you’re craving a different colour, you can always reach out — we might be able to wrangle something unique for you!
How do your tees fit? Do you have a size guide?
Absolutely! Getting the right fit is key to wearing your chaos comfortably. We use modern-cut, premium combed cotton tees in a relaxed unisex fit or a ladies fitted style. You can find these in the product images or on our product sizes page
Can i exchange and item if i get the wrong size?
Mugs: Because our ceramic mugs are hand-pressed to order, we're not able to offer exchanges for a change of mind or incorrect size/design choices. We put a lot of love and chaos into each one, so please choose your mug vibe carefully! (If your mug arrives damaged or faulty, please see our "What To Do If Your Order Arrives Sad" section.
T-Shirts: We want your wearable chaos to fit perfectly! If you order a tee and it doesn't quite fit or you've chosen the wrong size, we're happy to arrange an exchange for you.
Here’s how to make your tee exchange happen:
Condition: The tee must be in its original, unworn, unwashed condition, with all tags (if applicable) and original packaging.
Contact Us: Send us a moo-ssage via our Contact Page within 7 days of receiving your order to let us know you need an exchange and for which size.
Return Shipping: You will be responsible for the cost of returning the original tee to us. We recommend using tracked postage. We will send you our return address
Replacement: Once we receive and inspect the returned tee, we'll happily send out your replacement at no additional shipping cost from our end!
CUSTOMER ADVICE CORNER
Best way to gift a Coffee & Moo design?
Add lollies or chocolates, add a note, add dramatic flair. Say: “This is literally you.”
What if I cannot decide which vibe matches my mood?
Oh, bestie… that’s our specialty. Take our What Mug & Tee Vibe Are You? Quiz! Or send us a message below, and we will personally diagnose your vibe —
Cheeky & Sassy
Cow Lovers
Cute & Cozy
Funny & Relatable
Giftable
Seasonal & Holiday
Kiwiana/NZ Vibes
After Dark
Little Moo-vers & Shakers
— and prescribe the perfect design for your current emotional state. Think of us as your Vibe Matchmaker™.
Do you make “slightly feral” designs?
Absolutely.
Cute? Yes.
Cozy?
Yes. Cheeky? Oh absolutely.
Slightly feral?
Absolutely Unhinged? oh 100%
That’s our entire personality. We have entire mood categories dedicated to those moments when you take your coffee with milk, sugar, and a dash of chaos, or wear your sass on your sleeve. We will happily put anything on a mug or tee, no matter how feral. The world is your oyster.
How many items are too many?
Apparently, “12” is the official answer. But here at Coffee & Moo, we believe in dreams — and unlimited designs. Also, if someone says you have too many? Unfriend them. You don’t need that negativity. Moo-ve them right out of your life — that’s a udderly toxic friend.
Why Coffee & Moo designs?
Because boring cups and bland apparel are illegal in this house and should be in yours too 😛
STILL HAVE FAQ'S
Still confused? Need extra help? No worries! We're just one message away. Pop over to the get in touch or use the form below and send us a moo-ssage! We’ll reply as soon as we finish wrangling designs, caffeine, and cow-themed chaos.