SHIPPING INFO

📦 Shipping from My NZ Studio

Every mug is printed, pressed, packed, and sent by us — which means:

Your order is made fresh (like a new jug of milk).

we ship Monday–Friday. (Closed weekends to spend time with my herd)

Your mug is wrapped like a precious baby moo.

🐄 Order Processing Time

1–3 business days (approx)
(Each mug is hand-pressed fresh — not sitting dusty on a shelf.)

🚚 NZ Shipping

Shipping flat rates: 
North Island Urban: $8.50
North Island Rural: $12.50
South Island Urban: $10.50
South Island Rural: $14.50
FREE: on $100+ 

Delivery: 2–4 business days ( does not include processing time and time frame may differ during holiday periods)

NOTE: rural delivery can add a little extra moo-vement time.

🚚 AU Shipping

Shipping flat rates: 
1 Item: $25
2 items: $30.00
3 Items $35.00
FREE: on $150+

Delivery: 7–12 business days ( does not include processing time and time frame may differ during holiday periods)

Customs: Rare delays but occasionally Aussie border cows get curious.

💥 If Something Arrives Broken 

(hopefully not — but couriers/Posties sometimes charge through deliveries like excitable cattle)

Using the form below Please send:

A photo of the packaging

A photo of the mug

Your order number

we’ll replace it immediately — no fuss, no guilt, no sad moo noises.

📬 Tracking

Every order comes with tracking because nobody likes mystery packages unless it’s cake or if you're me and hoping it's a highland cow wrapped in Christmas paper!