🐄 For Returns and Damages see below for details.

💔🐄  What To Do If Your Mug Arrives Sad

(Broken, cracked, or looking like it fought the courier)

Step 1: Deep breath

We’re sad together. It deserved better.

Step 2: Snap some photos

Grab pictures of:

The mug

The packaging

Your order number

Send everything to us within 48 hours and we’ll replace it ASAP⚰️🥛 Don’t worry — Hubby will chase that courier down the street like a caffeinated calf with unresolved issues.

Step 3: Send us a moo-ssage

Head to the Contact Us page and attach everything or use the form below.

Step 4: we replace it — fast

No blame. No questions. No mug-shaming. Just a new mug on the way.

Step 5: Celebrate your fresh replacement

Give it a gentle welcome — it’s been through enough.

⭐ Change-of-Mind Policy

Because all Coffee & Moo mugs are hand-pressed to order (fresh, like milk), we can’t accept change-of-mind returns.

This includes:

You changed your mind

Chose the wrong design

Decided you wanted another vibe instead

If the mug is faulty, damaged, or we sent the incorrect one, we will always replace it — that part never changes.

⭐ Wrong Item Received

If the chaos goblin in our brains accidentally sends you the wrong mug — whoops!

Just send us:

A photo of what arrived

Your order number

We’ll fix it straight away. Depending on the situation, you may keep or return the incorrect mug. Either way, you will never be out of pocket for our mistake.

⭐ Summary 

Broken or faulty? → Replaced fast.

Wrong item? → Fixed fast.

Change of mind? → Not returnable (made to order).

Need help? → Message me anytime ⬇️.

🐄💛 Still Need Support?

If you’re unsure what to do, or your situation is extra weird (it happens!), just reach out. we're always here to help.

For Returns and Damages queries

👉 Send me a message via the Contact Page or below