Shipping, returns & Exchanges

We like to keep things simple around here. Here's everything you need to know about shipping, returns and exchanges at Coffee & Moo.

🚚 SHIPPING

Most orders are prepared and dispatched within 1–3 business days.

New Zealand
Shipping starts from $9.95 and is calculated by weight at checkout. Free shipping on orders $99+.
Estimated delivery: 3–5 business days after dispatch.

Australia
Shipping starts from $21.00 and is calculated by weight at checkout.
Estimated delivery: 7–12 business days after dispatch.

All orders include tracking, which will be emailed to you once your parcel is on its way.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays or other circumstances outside our control.

Ordering from overseas?

Absolutely. If you're ordering a gift for someone in New Zealand or Australia, simply enter their delivery address at checkout.

Local Pickup

Coffee & Moo is an online-only store, so local pickup isn't currently available.

↩️ RETURNS

Changed your mind? It happens.

Eligible products can be returned within 14 days of delivery for a refund, provided they're unused, unopened where applicable, and in their original condition and packaging.

Return shipping for change-of-mind returns is at the customer's expense, and original shipping charges are non-refundable.

Please contact us before sending anything back so we can confirm whether your item is eligible and give you the return details.

Items We Can't Accept for Change-of-Mind Returns

For hygiene, safety or because an item has been made especially for you, we can't accept change-of-mind returns on:

Mugs, tumblers & straws
Personalised or customised products
Opened or used products that can't be resold in their original condition

This doesn't affect your rights if an item is faulty, damaged or incorrect.

👕 APPAREL EXCHANGES

Need a different size? No problem.

Apparel can be exchanged for another size within 14 days of delivery, subject to availability.

To be eligible, your item must be:

Unworn
Unwashed
In its original condition
Returned with its original packaging where applicable

Return shipping to Coffee & Moo for a size exchange is at the customer's expense. We'll cover the cost of sending your replacement size back to you.

Exchanges are for size changes only. If you'd prefer a different design or product, please follow our Returns policy and place a new order.

Please contact us before returning your apparel so we can confirm availability and give you the return details.

📦 DAMAGED, FAULTY OR INCORRECT ITEMS

Something not right? Get in touch with us as soon as you can.

To help us sort things quickly, please include where possible:

Your order number
A photo of the item
A photo of the packaging if it arrived damaged

We'll take a look and work with you to put things right.

Your rights under the New Zealand Consumer Guarantees Act still apply. Depending on the issue and circumstances, the appropriate remedy may be a repair, replacement or refund.

If we've stuffed up, we'll make it right.