ORDERS & ACCOUNTS
Do I need to create an account?
Not at all! You can check out as a guest—quick, easy, and commitment-free.
Creating an account simply makes future shopping easier. You'll be able to view your order history, save your details for faster checkout, and we'll be able to locate your order more quickly if you ever need a hand.
No spam. No weird herd emails. Just a little extra convenience.
Can I cancel or change my order?
If we haven't started making your order yet, we'll do our best to help.
Because many of our products are hand-pressed, hand-sublimated, or made to order, changes aren't always possible once production has begun.
If you need to make a change, please contact us as soon as possible using the contact form below or email us at hello@coffeeandmoo.co.nz.
We'll always do our best to moo-ve things around for you.
Can I send an order directly as a gift?
Absolutely!
Simply enter the recipient's delivery address during checkout and, if you'd like, add a complimentary gift message.
We never include pricing information in our parcels, so your gift arrives ready to make someone's day.
Can I include a gift message with my order?
Of course!
If you're sending your order as a gift, simply add your personalised message during checkout and we'll include it with your order at no extra cost.
It's the perfect way to add a little extra thoughtfulness (and maybe a few laughs too).
PAYMENT OPTIONS
What payment methods do you accept?
We offer a range of secure payment options to make checkout quick and easy.
We offer a range of secure payment options to make checkout quick and easy.
New Zealand & Australia
• Visa
• Mastercard
• American Express
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Afterpay
All payments are processed securely through Shopify's secure checkout.
We never store your full credit card details.
Is it safe to shop on your website?
Absolutely.
Our website is powered by Shopify and uses industry-standard SSL encryption to help protect your personal and payment information.
Shop with confidence knowing your details are handled securely every step of the way.
What currency will I be charged in?
You will always be charged in your own local currency! Our store automatically detects where you are shopping from and updates all of our tees, mugs, tumblers, and shipping rates instantly.
- If you are in New Zealand, you will browse and check out in NZD.
- If you are in Australia, you will browse and check out in AUD.
The exact price displayed on your screen during checkout is the final amount charged to your card—there are no hidden conversion fees or unexpected international surprises!
SHIPPING POLICIES
Where do you ship?
At the moment, we ship throughout New Zealand and Australia, including rural addresses.
We're always dreaming bigger, so international shipping to more countries may be on the cards in the future.
If you live outside New Zealand or Australia and have fallen in love with one of our products, get in touch! We'll happily see if we can arrange a shipping quote for you.
Can I send a gift to someone in New Zealand if I live overseas?
Absolutely!
Whether you're in Australia, the UK, the USA or anywhere else in the world, you can place an order on our website and have it delivered directly to your family or friends in New Zealand.
Simply enter their New Zealand delivery address at checkout, and we'll take care of the rest. It's a great way to send a thoughtful gift home without paying international shipping.
What are Shipping Costs?
Orders are usually dispatched within 1–3 business days, with tracked shipping available throughout New Zealand and Australia.
New Zealand: Shipping starts from $9.95 and is calculated by weight at checkout. Free shipping on orders $99+. Estimated delivery is 3–5 business days after dispatch.
Australia: Shipping starts from $21.00 and is calculated by weight at checkout. Estimated delivery is 7–12 business days after dispatch.
Tracking details will be emailed to you once your order is on its way.
For full shipping, returns and exchange information, please visit our Shipping, Returns & Exchanges page.
Do you offer free shipping?
Yes! We offer free New Zealand shipping on orders of $99 or more.
For orders under $99, shipping starts at $9.95 and is calculated by weight at checkout.
Free shipping currently applies to New Zealand orders only.
Can I track my order?
Absolutely!
Every parcel is sent with tracked shipping.
As soon as your order has been dispatched, we'll email you your tracking details so you can follow its journey right to your door.
Do you offer local pickup?
At this stage, we don't offer local pickup.
All orders are shipped directly to your door, allowing us to provide a consistent and efficient service for customers across New Zealand and Australia.
How long will my order take to arrive?
Orders are usually prepared and dispatched within 1–3 business days.
Once dispatched, estimated delivery times are:
New Zealand: 3–5 business days
Australia: 7–12 business days
These timeframes are estimates and may vary during public holidays, busy periods or due to courier delays.
Rural delivery: Please allow a little extra moo-vement time. 🐄
CUSTOM & PERSONALISED ORDERS
Can I personalise a mug with my own wording or name?
Absolutely!
Our mugs can be personalised with names, dates, quotes or your own wording.
Simply choose the relevant mug, add your details, and we'll do the rest.
Whether it's heartfelt, hilarious, slightly cheeky or completely feral—we're here for it.
Please note that personalised products are made especially for you and cannot be returned or exchanged for change of mind.
How do I place a custom order?
Easy peasy!
- Visit the custom product listing on our website.
- Add your wording, names, photo or special instructions.
- Complete your order.
- We'll review everything and contact you if we need any clarification.
- If a proof is required, we'll send it to you for approval before production begins.
- Once everything's approved, we'll get creating!
Can I use my own photo on a mug?
Absolutely! You can create a personalised photo mug using your own favourite photo.
Simply head to our Personalised Photo Mug listing, upload your image and place your order directly through the website.
For the best result, use the highest-quality image you have. If we spot any issues with your photo before production, we'll get in touch.
Will I receive a proof before my order is made?
For our mugs, yes.
If your design requires approval, we'll email you a digital proof/mockup so you can check names, spelling, photos and layout before production begins.
Production won't start until you've approved your proof.
How long do personalised orders take?
Most personalised orders are completed within our normal production timeframe of 1–3 business days, although more complex custom work may take a little longer, depending on how quickly you respond with approval.
If you need your order by a specific date, please let us know before ordering, and we'll do our best to help.
RETURNS & EXCHANGES
Can I exchange an item if I order the wrong size?
Yes! Apparel can be exchanged for a different size within 14 days of delivery, subject to availability.
Items must be unworn, unwashed and in their original condition. You'll need to cover the cost of returning the item to us, and we'll cover the postage to send your replacement size back to you.
Please contact us before returning anything so we can arrange the exchange.
Size exchanges are for the same design/product only. If you'd like a different design or product, you'll need to return the original item under our returns policy and place a new order.
For the full policy, see here,
Can I return an item if I change my mind?
Yes, eligible items can be returned within 14 days of delivery for a refund.
Items must be unused, unopened where applicable, and in their original condition and packaging. You'll need to cover the cost of returning the item to us, and original shipping charges are non-refundable.
Please contact us before returning anything so we can arrange your return.
Please note that mugs, tumblers and personalised or customised products can't be returned for change of mind. This doesn't affect your rights if an item is faulty, damaged or incorrect.
For the full policy see here,
What if my item arrives damaged, faulty or incorrect?
If something isn't right with your order, please get in touch with us as soon as possible with your order number and, if possible, a photo of the item and packaging.
If we've stuffed up, we'll make it right. 💖 Depending on the issue, we'll arrange the appropriate repair, replacement or refund in accordance with the New Zealand Consumer Guarantees Act.
For the full policy see here,
PRODUCTS & CARE
Are your mugs dishwasher- and microwave-safe?
Yes! Our ceramic mugs are dishwasher- and microwave-safe, so they're made to handle everyday use.
For the longest, brightest life of your mug, we recommend gentle handwashing where possible — but they're more than ready for plenty of coffee, tea and daily chaos. ☕🐄
What mug sizes do you offer?
Our ceramic mugs are available in:
• 11oz (approx. 325ml) – Perfect for your everyday brew. (Plain white, as well as coloured handles and interiors)
• 15oz (approx. 443ml) – For those mornings that require just a little (or a lot) more caffeine. (Plain White Only)
We also offer selected designs on 11oz black ceramic mugs.
Available colour options are listed on each product page.
Do colours look exactly the same as they do on screen?
We do our very best to photograph our products accurately.
However, colours can vary slightly between different phones, tablets and computer monitors, so minor differences may occur.
How do your tees fit? Do you have a size guide?
Yes! Our adult tees come in a relaxed unisex fit, while our kids' tees have their own sizing.
Prefer a more fitted style? Ladies' Fit tees are available by request. As the sizing is different, please contact us before ordering and we'll help you choose the right size.
You'll find a size guide on each tee product page, or you can check our Product Sizes page for more details.
Not sure which size to choose? Send us a message — we're always happy to help. 💖
Are your tumblers dishwasher safe?
No — our tumblers are hand wash only.
To keep your tumbler looking its best, wash gently with warm soapy water and avoid the dishwasher. Please don't soak it for long periods either.
A little TLC will help keep it looking fabulous through plenty of drinks and daily chaos. 💖
What tumbler sizes do you offer?
Our tumblers are available in:
15oz — approx. 440ml
20oz — approx. 590ml
Size availability may vary depending on the design, so you'll find the available options on each tumbler product page.
GENERAL
Do you restock sold-out products?
In many cases, yes.
Some products are made to order, while others are produced or sourced in limited quantities. If a product you're after is currently unavailable, feel free to get in touch, and we'll happily let you know if it's returning.
Do all designs come on every product?
Not always.
Some designs are available across multiple products, while others are exclusive to certain mugs, tees or tumblers.
If you've seen a design you'd love on a different product, send us a message. If it's possible, we'll do our best to make it happen.
Do you offer wholesale?
Yes!
We offer wholesale on our 11oz Mugs to approved New Zealand retailers through our dedicated wholesale platform.
If you're interested in becoming a Coffee & Moo stockist, simply visit our Wholesale page to learn more and apply.
Still can't find the answer you're looking for?
No worries!
If we've somehow missed your question, just fill out the contact form below.
There's a real human (usually fuelled by coffee and surrounded by mugs and apparel) behind Coffee & Moo, and we'll get back to you as soon as we can.