Not at all! You can check out as a guest—quick, easy, and commitment-free.

Creating an account simply makes future shopping easier. You'll be able to view your order history, save your details for faster checkout, and we'll be able to locate your order more quickly if you ever need a hand.

No spam. No weird herd emails. Just a little extra convenience.

Easy!

1. Find something you love (this is usually the hardest part).
   
2. Click Add to Cart.
   
3. Head to checkout, enter your details, and choose your payment method.
   
4. Sit back while we handcraft/pick, pack, and send your Coffee & Moo goodies your way.

If we haven't started making your order yet, we'll do our best to help.

Because many of our products are hand-pressed, hand-sublimated, or made to order, changes aren't always possible once production has begun.

If you need to make a change, please contact us as soon as possible using the contact form below or email us at hello@coffeeandmoo.co.nz.

We'll always do our best to moo-ve things around for you.

Whether you're looking for something cute, cheeky, thoughtful, or just a little bit feral, we've made it easy to find your perfect match.

You can:

• Browse by collection, recipient, occasion or product if you already know your vibe.

• Use the search bar to look for keywords like cow, coffee, Highland, Kiwi, teacher, cat, or whatever you're hunting for.

• Take our Find Your Feral™ Quiz if you're not quite sure which collection suits you.

Still can't find what you're looking for?

Send us a message—we're always happy to help.

Absolutely!

Simply enter the recipient's delivery address during checkout and, if you'd like, add a complimentary gift message.

We never include pricing information in our parcels, so your gift arrives ready to make someone's day.

Of course!

If you're sending your order as a gift, simply add your personalised message during checkout and we'll include it with your order at no extra cost.

It's the perfect way to add a little extra thoughtfulness (and maybe a few laughs too).

We offer a range of secure payment options to make checkout quick and easy.

We offer a range of secure payment options to make checkout quick and easy.

New Zealand & Australia

• Visa

• Mastercard

• American Express

• UnionPay

• Shop Pay

• Apple Pay

• Google Pay

• PayPal

• Afterpay

All payments are processed securely through Shopify's secure checkout.

We never store your full credit card details.

Absolutely.

Our website is powered by Shopify and uses industry-standard SSL encryption to help protect your personal and payment information.

Shop with confidence knowing your details are handled securely every step of the way.

You will always be charged in your own local currency! Our store automatically detects where you are shopping from and updates all of our tees, mugs, tumblers, and shipping rates instantly.

• If you are in New Zealand, you will browse and check out in NZD.
• If you are in Australia, you will browse and check out in AUD.

The exact price displayed on your screen during checkout is the final amount charged to your card—there are no hidden conversion fees or unexpected international surprises!

At the moment, we ship throughout New Zealand and Australia.

We're always dreaming bigger, so international shipping to more countries may be on the cards in the future.

If you live outside New Zealand or Australia and have fallen in love with one of our products, get in touch! We'll happily see if we can arrange a shipping quote for you.

Absolutely!

Whether you're in Australia, the UK, the USA or anywhere else in the world, you can place an order on our website and have it delivered directly to your family or friends in New Zealand.

Simply enter their New Zealand delivery address at checkout, and we'll take care of the rest. It's a great way to send a thoughtful gift home without paying international shipping.

Absolutely!

We ship to both urban and rural addresses throughout New Zealand.

Please note that rural deliveries may take a little longer than standard delivery times.

🇳🇿 New Zealand

• $9.95 Flat Rate (Rural Included)
• FREE ON ORDERS OVER $99

Estimated delivery:
2–4 business days after dispatch.

Please note that rural delivery and busy holiday periods may add a little extra travel time.

🇦🇺 Australia

• $25.95 Flat Rate
• FREE ON ORDERS OVER $129.99

Estimated delivery:
7–12 business days after dispatch.

Please note that customs processing and busy periods may occasionally cause delays outside our control.

For full shipping and return information, please visit our Shipping Policy.

Once your order has been dispatched, estimated delivery times are:

New Zealand: 2–4 business days

Australia: 7-12 business days

Please note these timeframes are estimates only and may vary during public holidays, peak shopping periods or due to courier delays.

Note: Rural delivery can add a little extra moo-vement time.

Customs Fees (Australia) Your country may charge tax or customs fees on arrival. Unfortunately, we cannot moo at customs to make them go away — please check your local rules.

Absolutely!

Every parcel is sent with tracked shipping.

As soon as your order has been dispatched, we'll email you your tracking details so you can follow its journey right to your door.

At this stage, we don't offer local pickup.

All orders are shipped directly to your door, allowing us to provide a consistent and efficient service for customers across New Zealand and Australia.

Once your parcel leaves our little rural studio, it's in the hands of our courier partners.

While most deliveries arrive within the estimated timeframes, occasional delays can happen—especially during busy periods or for rural deliveries.

If your tracking hasn't updated for several days or you're concerned about your delivery, get in touch and we'll happily help investigate.

We don't create direct copies of copyrighted characters (because orange jumpsuits aren't really our colour 😅).

However, if you're after a particular vibe, aesthetic, creature, or something inspired by your favourite fandom, we can often create a unique design that captures the feeling without copying official artwork.

If you're not sure, send us a message—we're always happy to chat about what's possible.

Absolutely!

Our mugs can be personalised with names, dates, quotes or your own wording.

Simply choose the relevant mug, add your details, and we'll do the rest.

Whether it's heartfelt, hilarious, slightly cheeky or completely feral—we're here for it.

Grab yours here

Please note that personalised products are made especially for you and cannot be returned or exchanged for change of mind.

Easy peasy!

• Visit the custom product listing on our website.
  
• Add your wording, names, photo or special instructions.
  
• Complete your order.
  
• We'll review everything and contact you if we need any clarification.
  
• If a proof is required, we'll send it to you for approval before production begins.
  
• Once everything's approved, we'll get creating!

Yes!

We love turning your favourite memories into personalised keepsakes.

Send us your photos via our Facebook Page
Or you can email them to us at sales@coffeeandmoo.co.nz

For the best results, we recommend using the highest-quality image you have. If we're unsure whether it'll print well, we'll contact you before production.

For our mugs, yes.

If your design requires approval, we'll email you a digital proof/mockup so you can check names, spelling, photos and layout before production begins.

Production won't start until you've approved your proof.

Most personalised orders are completed within our normal production timeframe of 1–3 business days, although more complex custom work may take a little longer, depending on how quickly you respond with approval.

If you need your order by a specific date, please let us know before ordering, and we'll do our best to help.

☕ CERAMIC MUGS

Our ceramic mugs are either professionally hand-pressed to order or carefully sourced from trusted suppliers, depending on the design you've chosen.

As many of our mugs are made specifically for your order, we can't accept returns or exchanges for:

• Change of mind
• Incorrect design selection

If your mug arrives damaged, faulty, or you've received the wrong item, please get in touch via our Get in Touch page or simply reply to your order confirmation email. We'll work with you to make it right as quickly as possible.

APPAREL

Absolutely. (If not personlised specifically for you)

If you've ordered the wrong size, we're happy to exchange your tee provided that:

• It's unworn and unwashed.

• It's returned in its original condition.

• You contact us within 3 days of receiving your order.

Return postage to Coffee & Moo is the customer's responsibility. Once we receive and inspect your returned tee, we'll send your replacement size at no additional shipping cost from our end.

Yes!

Our ceramic mugs are both dishwasher- and microwave-safe, making them perfect for everyday use.

For the longest, brightest life, we do recommend gentle handwashing where possible—but they're built to handle plenty of coffee, tea, and daily chaos.

For full care instructions, visit our Care Instructions page.

Our ceramic mugs are available in:

• 11oz (approx. 325ml) – Perfect for your everyday brew. (Plain white, as well as coloured handles and inner)

• 15oz (approx. 443ml) – For those mornings that require just a little (or a lot) more caffeine.

We also offer selected designs on 11oz black ceramic mugs.

Available colour options are listed on each product page.

Quality matters to us.

Our products are carefully selected and created to be enjoyed every day.

Ceramic Mugs

• Premium ceramic with vibrant sublimated designs.

Graphic Tees

• 100% Premium Combed Cotton.

• Grey tees: 85% Cotton / 15% Viscose.

Product materials may vary across our growing gift range. Individual product pages will always include the relevant details.

Many of our products are.

Our mugs and apparel are designed/curated, printed or hand-finished by us right here in rural New Zealand.

We also carefully curate a growing range of giftware that fits perfectly within the Coffee & Moo Herd. If we wouldn't proudly own it or gift it ourselves, it doesn't make the cut.

We do our very best to photograph our products accurately.

However, colours can vary slightly between different phones, tablets and computer monitors, so minor differences may occur.

Coffee & Moo is proudly based in rural New Zealand.

Many of our products—including our mugs and apparel—are designed, printed, pressed or hand-finished by us right here in our studio.

Some blank products are sourced from trusted New Zealand and international suppliers, while our growing range of giftware may be carefully curated from other quality manufacturers.

Some artwork is created by me (Doreen), while other designs are licensed from talented artists whose work fits perfectly within the Coffee & Moo Herd.

Every product is chosen, created or finished with the same goal—to make someone smile.

Most orders are designed, made, packed and dispatched within 1–3 business days.

Because many of our products are handmade or personalised, processing times may occasionally be a little longer during busy periods.

If you need your order by a particular date, get in touch before ordering and we'll always do our best to help.

Our adult

graphic tees are currently available in:

• Black

• White

• Grey

• Navy

• Pink

• Purple

• Baby Blue

Our kids'

graphic tees are currently available in:

• Black

• White

• Grey

• Navy

• Pink

• Purple

• Baby Blue

We've carefully chosen these colours because they complement our designs beautifully and are the most popular choices for everyday wear.

If you're after a different colour, feel free to get in touch. If it's possible, we'll happily see what we can do.

Absolutely!

Our tees are available in a Relaxed Classic Fit, depending on the design. Kids Relaxed Fit

Looking for a Ladies' Fit?

We can order ladies' fit tees in the same colours on request. As the sizing differs from our classic fit tees, please contact us before ordering so we can help you choose the correct size and send you a link to order.

Detailed size guides can be found in the product images and on our Product Sizes page to help you choose the perfect fit before ordering.

If you're unsure which size is right for you, just send us a message—we're always happy to help.

Ceramic Mugs & Personalised Products

Because these items are hand-pressed, hand-finished or personalised especially for you, we can't offer exchanges for change of mind or incorrect size or design choices.

If your item arrives damaged or faulty, or if we've made a mistake, we'll absolutely make it right.

Graphic Tees

Absolutely. (If not specifically personalised/custom made for you)

If you've ordered the wrong size, we're happy to exchange your tee provided that:

• It's unworn and unwashed.

• It's returned in its original condition.

• You contact us within 3 days of receiving your order.

Return postage to Coffee & Moo is the customer's responsibility. Once we receive and inspect your returned tee, we'll send your replacement size at no additional shipping cost from our end.

In many cases, yes.

Some products are made to order, while others are produced or sourced in limited quantities. If a product you're after is currently unavailable, feel free to get in touch, and we'll happily let you know if it's returning.

Absolutely!

We're always dreaming up new mugs and graphic tee designs to keep the Herd growing.

Follow us on Facebook or Instagram, or join our newsletter to be the first to hear about new releases, exclusive offers and the occasional dose of caffeine-fuelled chaos.

Not always.

Some designs are available across multiple products, while others are exclusive to certain mugs, tees or gifts.

If you've seen a design you'd love on a different product, send us a message. If it's possible, we'll do our best to make it happen.

Yes!

We offer wholesale on our 11oz Mugs to approved New Zealand retailers through our dedicated wholesale platform.

If you're interested in becoming a Coffee & Moo stockist, simply visit our Wholesale page to learn more and apply.

Easy.

Step 1: Pick something that screams, "This is SO you."

Step 2: Add their favourite chocolates or lollies.

Step 3: Include a heartfelt (or hilariously inappropriate) message.

Step 4: Sit back and enjoy watching them laugh when they open it.

Bonus points if you dramatically announce, "I saw this and immediately thought of you."

We've got you.

Take our Find Your Feral™ Quiz and let it do the hard work.

Still can't decide?

Send us a message and we'll happily help you find your perfect match.

Whether you're:

• Cute & Cozy

• Cheeky & Sassy

• Funny & Relatable

• Cow Obsessed

• Gift Giving Royalty

• A Festive Gremlin

• Kiwi Through & Through

• Slightly After Dark

• Or raising your own Little Moo-vers...

...we'll help you find your people.

Absolutely.

Cute? ✔ Yep.

Cozy? ✔ Of course.

Cheeky?✔ Every day.

Slightly feral? ✔ That's practically our business model.

Nothing fazes us; we will put anything on a mug and a tee if we can.

From wholesome to hilarious (and occasionally just a tiny bit inappropriate), we believe life is too short for boring mugs, plain tees, or forgettable gifts.

We honestly don't believe that's a real question.

There's always room for one more mug.

One more tee.

One more gift.

And if someone tells you that you already have enough...

...they're probably just jealous.

Because life's too short for boring gifts.

Everything we create or carefully curate is chosen to make people smile.

Whether you're shopping for yourself or someone you love, you'll find products that are thoughtful, funny, heartfelt, a little bit cheeky, and occasionally just the right amount of feral.

Coffee & Moo isn't just about what you buy.

It's about finding something that feels like you.