Last updated: 23 October 2026

Thank you for shopping with Coffee & Moo! Here's everything you need to know about how we process, pack and ship your orders.

Order Processing

We aim to process orders within 1–3 business days, unless otherwise stated on the product page.

As some of our products are printed or made to order, processing times may vary during busy periods or special promotions.

Processing times do not include weekends, public holidays or delivery time.

Once your order has been dispatched, you'll receive an email with your tracking details.

Shipping Rates and Delivery Times

New Zealand

• Shipping starts from $9.95, calculated by weight at checkout.

• Free shipping on orders $99+.

• Estimated delivery: 3–5 business days after dispatch.

• Tracking included.

Australia

• Shipping starts from $21.00, calculated by weight at checkout.

• Estimated delivery: 7–12 business days after dispatch.

• Tracking included.

All shipping charges are displayed at checkout before you complete your purchase.

Delivery times are estimates and may be affected by courier delays, public holidays, weather or other circumstances outside our control.

Ordering from Overseas?

Absolutely!

If you're ordering from overseas and want to send a gift to someone in New Zealand or Australia, simply enter their delivery address at checkout.

We currently deliver to New Zealand and Australia only.

Customs and Import Charges

Orders delivered to Australia may be subject to customs duties, import taxes or other charges, depending on applicable regulations.

Any charges collected at checkout will be displayed before payment.

Additional charges imposed by customs authorities may be payable by the recipient where applicable.

Order Tracking

All orders include tracking.

Once your parcel is on its way, we'll email you a tracking number and link so you can follow its journey.

Please allow some time for tracking information to update after dispatch.

Delivery Addresses

Please double-check your delivery address before completing your order.

If you've entered an incorrect address, contact us as soon as possible at sales@coffeeandmoo.co.nz.

We'll do our best to update it before dispatch, but changes may not be possible once your parcel has been collected by the courier.

Lost, Damaged or Delayed Parcels

If your parcel hasn't arrived within the expected timeframe, arrives damaged or appears to be missing, please get in touch.

We'll investigate the issue with the courier and work with you towards an appropriate resolution.

Where we arrange delivery, we remain responsible for meeting our obligations under applicable consumer protection laws.

Order Changes and Cancellations

Need to change or cancel your order?

Contact us as soon as possible.

Because some of our products are made or printed to order, changes or cancellations may not be possible once production has started.

Once an order has been dispatched, we generally cannot change its delivery details or cancel the shipment.

Any applicable refund or other remedy will be handled in accordance with our Refund Policy and your statutory consumer rights.

Local Pickup

Coffee & Moo is an online-only store, and local pickup is not currently available.

Questions?

If you have any questions about shipping or your order, we're happy to help.

Email: sales@coffeeandmoo.co.nz

Or visit our Contact Us page.